Summary of report content
Healthwatch Northumberland reports on the feedback it received in Q4 of 2019/20. During this period, it received 24 pieces of feedback or interactions with the public.
Most of the feedback related to primary care, mainly GP practices. Healthwatch heard from patients who had concerns about the regularity and type of prescriptions they received, about the sharing of their information, or their diagnosis. Feedback about other services included confusion about who can access patient transport and patients having access issues with transport, as well as patients being dissatisfied with timing or quality of care or diagnosis.