Healthwatch Northumberland Q4 report 2019/20

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Summary of report content

Healthwatch Northumberland reports on the feedback it received in Q4 of 2019/20.  During this period, it received 24 pieces of feedback or interactions with the public.

Most of the feedback related to primary care, mainly GP practices.  Healthwatch heard from patients who had concerns about the regularity and type of prescriptions they received, about the sharing of their information, or their diagnosis.  Feedback about other services included confusion about who can access patient transport and patients having access issues with transport, as well as patients being dissatisfied with timing or quality of care or diagnosis.

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General details

Report title 
Healthwatch Northumberland Q4 report 2019/20
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Monday, 10 August, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Information providing
Patient records
Quality of care
Quality of patient transport
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.