Healthwatch Newham Annual Report 2018-19

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Summary of report content

In 2018/19, Healthwatch Newham

  • Gained 1,423 social media followers
  • Reviewed 29 dentists for appointments
  • Undertook 8 enter and view visits
  • Reviewed 7 community health services
  • Did 60 outreach events
  • Helped with 268 NHS complaints advocacy cases


  • Following their work on access to dentistry, Healthwatch Newham are working with NCCG, the NHS and LB Newham Public Health to improve access for local residents
  • Healthwatch Newham have done a programme of work with Newham University Hospital to improve the discharge process, complaints procedures and access to BSL interpreters
  • Healthwatch undertook research with young people to find out what they wanted from health services
  • Research about the concerns of people living in supported living schemes fed into LB Newham’s new performance framework for supported living services
  • Healthwatch Newham also worked on safeguarding and diabetes care

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General details

Report title 
Healthwatch Newham Annual Report 2018-19
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Communication between staff and patients
Complaints procedure
Health promotion
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Diabetic medicine
Social care services 
Extra care housing services
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
Does the information include other people's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.