Healthwatch Newham Annual Report 2018-19

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Summary of report content

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General details

Report title 
Healthwatch Newham Annual Report 2018-19
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Communication between staff and patients
Complaints procedure
Health promotion
Interpreters
Healthwatch reference number 
Rep-5206

Methodology and approach

Was the work undertaken at the request of another organisation? 
No

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Secondary care services 
Diabetic medicine
Social care services 
Extra care housing services
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 
Diabetes

Details of people who shared their views

Number of people who shared their views 
268
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
Does the information include other people's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.