Healthwatch Lincolnshire Patient Experiences November 2017

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General details

Report title 
Healthwatch Lincolnshire Patient Experiences November 2017
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Thursday, 30 November, 2017
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Thursday, 30 November, 2017
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Complaints procedure
Consent to care and treatment
Diagnosis
Prescription
Quality of appointment
Quality of care
Quality of treatment
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 
REP-4421

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
User stories
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Acute services with overnight beds
Appointments
Cancer services
Cardiology
Care of the elderly
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Critical care
Day care
Dementia
Dentistry
Diabetic medicine
Ear, nose and throat
End of life care
Gastroenterology
General surgery
Inpatient care
Nutrition and dietetics
Obstetrics & gynaecology
Occupational therapy
Oncology
Paediatrics
Pain management clinics
Palliative
Pharmacy
Psychiatry/mental health (hospital services)
Radiography
Sexual health
Urology
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Depression and anxiety service
Learning disability service
Mental health crisis service
Mental health recovery service
Older peoples mental health community service
Social care services 
Adult social care
Assessment
Home care / domiciliary care
Nursing care home
Residential care home
Respite care
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details about conditions and diseases

Conditions or diseases 
Blood and immune system conditions
Cancer
Cardiovascular conditions
Chronic fatigue syndrome
Diabetes and other endocrinal, nutriotional and metabolic conditions
Digestive tract conditions
Ear nose and throat conditions
Eye conditions
Fertility, pregnancy and childbirth
Gynaecological conditions
Infections
Injuries, accidents and wounds
Kidney conditions
Musculosceletal conditions
Neurological conditions
Oral and dental health
Respiratory conditions
Skin conditions
Urological conditions
Types of disabilities 
Learning or understanding or concentrating
Other
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Asthma or long-term chest problem
Blindness or severe visual impairment
Cancer in the last 5 years
Deafness or severe hearing impairment
Diabetes
Heart disease
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
257
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Allied health care professionals
Care / support workers
Doctors
Nurses
Paramedics
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Does the information contain a response from a provider? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.