Healthwatch Kingston Upon Hull Intelligence Report April 2020

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Summary of report content

Healthwatch Hull asked members of the public to share their views and experiences of Health and Social Care services during April 2020.

31 members of the public reached out to us and completed our survey, they highlighted the following issues:

Quality of Care / Support, Waiting Time, Access, Patient Dignity, Safeguarding, Staff Attitude, Prescription, Communication, Diagnosis.

This information was sent to the local authority, CQC and Hull CCG to inform them of what we have been told.

No recommendations were made in the report.
 

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General details

Report title 
Healthwatch Kingston Upon Hull Intelligence Report April 2020
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 18 May, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Thursday, 30 April, 2020
Type of report 
Other
Key themes 
Access
Administration
Communication between staff and patients
Diagnosis
Prescription
Quality of care
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Urgent care services
Secondary care services 
Cancer services
Mental health services 
Child and adolescent mental health services (CAMHS)
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Conditions or diseases 
Cancer
Cardiovascular conditions
Types of disabilities 
Hearing
Mental health
Long term condition
Types of long term conditions 
Asthma or long-term chest problem
Mental health condition

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.