Healthwatch Guide to GP closures & mergers.good practice, South East Kent

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Summary of report content

This document was written for CCG’s and Practices to use when GP surgeries close or merge so that patients and the public can be informed and advised correctly. The two sections include; Making the Decision and After the Decision

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General details

Report title 
Healthwatch Guide to GP closures & mergers.good practice, South East Kent
Local Healthwatch 
Healthwatch Kent
Type of report 
Guidance
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Public involvement
Service closure
Staff levels
Other information of note about this report 
Guidance
Healthwatch reference number 
Rep-6653

Methodology and approach

Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Receptionists
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Not known
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.