Healthcare & hearing loss, Buckinghamshire

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Summary of report content

Buckinghamshire healthwatch wanted to look at the experiences of people with hearing loss when they areaccessing GP surgeries or hearing aid maintenance. They wanted to learn more about what works and what issues mak eit more difficult for people with hearing loss to access these services. The project was carried out as part of Healthwatch Buckinghamshires' strategic priorities for 2016-17. A survey was sent out and 41 responses were received . The survey was carried out between 01/02/2017 and 31/3/2017. The following recommendations were made as a result of the survey responses: The Clinical Commissioning Group •To provide advice,supportandtraining to help GPs to implement the accessibleinformation standard in as it relates to people with hearing loss •To put in place central arrangements to understand whether improvements made to support access are having an impact from a patient perspective •To ensure that people who have hearing loss are engaged in designing any processes designed to help them. To workwith GP practices to: •Provide deaf awareness training for all staff, especially those working in the front line •Encourage and support practices in making available a range of communication systems in place to ensure accessibility for people with hearing loss–and in ensuring that patients are aware of these options •Encourageinvestmentinand use ofscreens which call people to their appointmentsas these were identified as an intervention that made a significant difference •Encourage individual GP practices to askroutinelyabout, record and ensure their systems flag up patients’ communication needs •Encourage effective use of the current system for booking BSL interpretersand look to see if there are any improvements to it that can be made to cutdown on waiting time for patientsand that provision for this is made in relevant budgets. Bucks Healthcare Trust: •Let staff know how much their services are valued and appreciatedby many of those with hearing loss •Work with the audiology departmentand others to deliver a programme of deaf awareness training for all frontline staff •Work with others tomakehearing loss maintenance services available more widely across the county. No response was given to these responses in this report.

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General details

Report title 
Healthcare & hearing loss, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 19 July, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Service evaluation
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Information providing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Ear, nose and throat

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.