Health inequalities: what can health and care providers do to play their part in addressing health inequalities?

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Summary of report content

From December 2020 to February 2021, Healthwatch Leeds spoke to a number of organisations to find out their ideas and insight from previous engagement around what services can do to improve their offer for the people they work with. The organisations included those who work with refugees and asylum seekers, migrants, children and adults with learning disabilities, carers, men, people with neurological or mental health issues, Gypsies and Travellers, and sex workers.

They identified the top 10 actions for the Leeds health and care system to address health inequalities:

  • The key role that GP practices play in a person’s health and care
  • Front-of-house experience
  • Accessible health and care services
  • Joined up health and care services leading to better health outcomes
  • Impact of poverty on accessing health and care
  • Digital inclusion
  • The importance of having an inclusive workforce trained in person-centred working practices
  • Gaps and improvements in current service offer including, extended appointment times, seeing the same GP, mental health services and culturally appropriate language, and community-specific services
  • Partnership with trusted community organisations
  • Coproduce with people and communities



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General details

Report title 
Health inequalities: what can health and care providers do to play their part in addressing health inequalities?
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 14 December, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Information providing
Integration of services
Public involvement

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Victim support

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People in stigmatised occupations (such as sex workers)
People who live in poverty
Refugees or asylum seekers
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.