Health Inequalities: Somali people's experiences of health and social care services in BirminghamDownload (PDF 1.56MB)
Summary of report content
Healthwatch Birmingham conducted 17 virtual interviews with Somali people in Birmingham to explore experiences of racism, discrimination and bias, the impact of news of delivering services introduced during the covid-19 pandemic.
The report found that levels of trust and engagement amongst Somali people in Birmingham are being impacted. There were negative experiences of health and social care and the challenges and barriers they face when accessing services and experiences of discrimination. Dismissive attitudes of professionals, lack of dignity and respect, poor diagnosis and referral to specialist treatment, cultural and language difficulties, limitations in interpretation support, stigma and discrimination have led to distrust and detachment from health and social care services.
A number of recommendations were made in this report in an effort to improve Somali people's experiences.