Health Care, Social Care and Well-being services during the Covid-19 Pandemic

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Summary of report content

Healthwatch Shropshire ran a survey on their website from 9th April to 31st May to find out about the experiences of health and social services in their local community during the pandemic.  

They found that most people had found it easy to find clear and understandable information about how to keep themselves and others safe, however, some had asked for better information around shielding, social distancing and use of personal protective equipment (PPE), especially masks.; majority of people relied on messaging from National and Local Government and the NHS; they were accessing information from television, radio, websites, social media and from their workplace and voluntary and community sector organisations. There was a correlation between those who found the information difficult to understand and their lack of confidence in accessing support if needed during the lockdown. Some had expressed frustration about a lack of detail information around social distancing and that they didn’t know what to do if they saw someone breaking the lockdown rules. Key workers and people working during the pandemic reported a greater impact on their mental health and wellbeing than those not working. Disabled people had experienced greater impact on receiving healthcare. People expressed concerns about relatives and friends in care homes who they were unable to visit, particularly those with dementia who did not understand the restrictions.

The report provides five recommendations to health and social care services across the Shropshire Telford and Wrekin Sustainability and Transformation Partnership to improve the information about the services available to people during this time; provide better support to patients when their treatments are cancelled or postponed; provide better mental health support to those affected the most by the pandemic; support carers by providing practical and emotional support; and promote public health messaging about self-care and healthy lifestyles in the context of the pandemic.

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General details

Report title 
Health Care, Social Care and Well-being services during the Covid-19 Pandemic
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 14 July, 2020
Date evidence capture began 
Thursday, 9 April, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Continuity of care
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.