Health and wellbeing event report - 27 September 2017

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Summary of report content

Healthwatch Bristol organised workshops to hear people’s feedback on long term health conditions, to gain their experiences of using health and social care services and which services they felt had help supported them with their needs. A total of 20 comments were collated from both engagement sessions. The general consensus of the data analysed were positive. The key themes in the report was in regards to: Primary care; although there was positive feedback about the quality of treatment and attitudes of staff, few commentators reported dissatisfaction with waiting times for appointments; Secondary care: there was mixed feedback about the quality of treatment in hospital settings, majority were positive from cancer patients. A few negative comments highlighting the importance of health staff providing early diagnoses, and being treated in a compassionate manner with regards to patients with special needs. The report contains 3 recommendations. There is no comment from the provider(s) in relation to these recommendations.

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General details

Report title 
Health and wellbeing event report - 27 September 2017
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Wednesday, 27 September, 2017
Date evidence capture began 
Wednesday, 27 September, 2017
Date evidence capture finished 
Wednesday, 27 September, 2017
Type of report 
Key themes 
Quality of care
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.