The health and care experiences of people living in Kirklees during the Covid-19 pandemic

Download (PDF 1.47MB)
You voted 'Yes'.

Summary of report content

To gather a full understanding of the experience of health and care services during the Covid-19 outbreak, over a period over of 12 weeks (end of May to end of August 2020) Healthwatch Kirklees used a variety of different engagement approaches and tools including a survey and virtual focus groups to talk to people living and working in Kirklees. In total they spoke to 732 people.

The majority of responses related to NHS care, in particular people’s experience of accessing their GP surgery (497 contacts, 34%), Hospital care (301, 20%) and Pharmacy care (139, 9%). Other service types commonly commented on were community services (109, 7%), 999 and 111 (63, 4%) and dentists (52, 3%). This means that the majority of feedback that was received related to experiences of GP surgeries.

There were a number of key themes throughout the data collected.  People talked about access to services, by phone and delay or cancellation of routine care and access to specific services such as dentistry, podiatry and antenatal/postnatal support. They also talked about accessing services digitally, and how easy it was for people to speak to a health professional.  The report looked at the quality of care, and cleanliness, hygiene and infection control. 

The report also looks at equality issues, including maternity care and support for new mothers, the experience of carers and care home residents, disability and minority ethnic communities.  The final section of the report looks at the impact on people’s mental health and wellbeing.  The report challenges NHS and social care organisations to use the report to improve services.


Would you like to look at:

General details

Report title 
The health and care experiences of people living in Kirklees during the Covid-19 pandemic
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Monday, 16 November, 2020
Date evidence capture began 
Tuesday, 26 May, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.