Homeless people are one of Healthwatch Salford’s priority marginalised groups to engage with but are under represented in signposting cases and engagement work. To better understand different experiences of homelessness and access barriers to health and social care, Healthwatch Salford undertook a 3-month survey project with this group beginning in February 2018, at the same time as developing relationships and links with statutory housing providers and commissioners. This was done with a view to Healthwatch Salford undertaking a more focused engagement project later in the year, once survey findings had been analysed, reviewed and reported on to partners and decision makers.
This reports focuses on phase 1 of the project. 122 survey responses were gathered, identifying the barriers, needs and issues of access that homeless people experience. The initial findings in this report were used to drive the focus for phase 2 of the project later in 2018.
There were many access barriers and difficulties mentioned by the respondents, with most having one or more barriers or difficulties of access. There were several large themes identified in the findings: wanting to be understood and listened to; registering and receiving treatments from GP practice; impact of poverty on homelessness; booking systems and other accessibility; use of healthcare services.
Several recommendations were made in this report, and a service provider response was included.
Health access and homelessness in Salford
Date evidence capture began
Thursday, 19 December, 2019
Date evidence capture finished
Thursday, 19 December, 2019
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact