Hampshire Accessing gp services in hampshire summaries report

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Summary of report content

Healthwatch Hampshire produced a report based around a survey of Accessing GP practices in Hampshire (December 2016). The volunteer researcher rang a number of GP surgeries in the county of Hampshire and asked them the same questions around: Opening and Closing time, Late night opening, Weekend opening, Website accessibility, Registration process, Booking appointments, Waiting times. The responses to the questions were then recorded and included in the report. 144 surgeries were surveyed in total broken into 5 CCG areas: North Hants - 20 surgeries surveyed Fareham and Gosport - 18 surgeries surveyed North East Hants - 27 surgeries surveyed South East Hants - 25 surgeries surveyed West Hants - 54 surgeries surveyed No recommendations were made in the report and no response was provided by any of the providers.

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General details

Report title 
Hampshire Accessing gp services in hampshire summaries report
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Wednesday, 14 December, 2016
Date evidence capture began 
Wednesday, 14 December, 2016
Date evidence capture finished 
Wednesday, 14 December, 2016
Type of report 
Report
Service evaluation
Key themes 
Administration
Booking appointments
Digitalisation of services
Information providing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-1043

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Telephone

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
144
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Receptionists
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.