Guildhall walk evaluation report

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Summary of report content

This report by Healthwatch Portsmouth summarises information collected by Healthwatch Portsmouth staff and volunteers from 314 members of the public over a 3 week period during August 2015. It evaluates the significance of data and comments within the context of a local community impact assessment in response to the CCG’s proposal. The main findings highlight a significant proportion of respondents (two-thirds) stated they were not aware of the proposals to relocate the GWTC services to St Marys. A clear majority of people who responded to the survey (5-to-1) are opposed to the proposed re-location of the walk-in treatment facility based at GWTC to the St Mary’s Hospital site, with fewer than 14% supporting the proposal and 19% having no preference. Concerns and doubts exist about accessibility from the western side of the city to St Mary’s, exacerbated by concerns over ‘east-west’ public transport in the form of a ‘one bus journey’ between the city centre and the St Mary’s site. Concerns and doubts exist over the adequacy of car parking facilities at St Mary’s, adding to concerns about accessibility and affordability. The capacity of a single facility to respond to current and future demand (in the face of increasing housing developments and student accommodation in the City Centre) may lead to increased waiting times at SMTC. Concerns exist about the quality and range of services that would need to be provided in the re-vamped facility, including crisis and mental health services. Recommendations for the CCG to consider arising out of this research are outlined and include: Need for a media and communications plan using patient and provider networks to raise awareness of the proposals and seek feedback. To consider the findings of this report alongside other sources, particularly around specific groups living in Portsmouth. Review the access arrangements to St Marys should the relocation go ahead. Commit to reviewing the final decision with patient and provider networks 12-18 months after implementation.

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General details

Report title 
Guildhall walk evaluation report
Local Healthwatch 
Healthwatch Portsmouth
Date of publication 
Friday, 4 September, 2015
Date evidence capture began 
Friday, 4 September, 2015
Date evidence capture finished 
Friday, 4 September, 2015
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Information providing
Healthwatch reference number 
Rep-6087

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
314
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.