Guided by you: Annual report 2019-2020

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Summary of report content

This is Healthwatch Dorset’s Annual Report for 2019-2020. Based on the previous year’s feedback, Healthwatch Dorset choose their priorities to look into raising awareness about diabetes, the quality of care at Accident and Emergency services at Poole hospital, cancer support in West Dorset and the NHS Long Term Plan.

Healthwatch Dorset received help from 120 volunteers, provided support do over 2,500 people via information and signposting services, engaged with over 200,000 people via social media, website and community outreach programmes. They also published 2 reports and 7 short films about the improvements people would like to see with their health and social care and made 16 recommendations for improvement.

They spoke to young people about their experiences of living with type one diabetes and held them to raise awareness of the condition in order to reach out to other young people in Dorset who are living with diabetes. They worked with Bournemouth University to create a series of films about real people’s experiences of health and social care system including homelessness, end of life care and living with long term health conditions. They found out that at Poole hospital’s A&E, people wanted to be better informed about waiting times, about what would happen while they were there, and who would they talk to for information and support. They also undertook an online survey and face to face interviews to gather the experiences of cancer patients, their carers, and family members.

The report contains a message from their manager which outlines their plans for the next year which will include reflecting on national and local priorities in health and social care, including the impact of coronavirus.

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General details

Report title 
Guided by you: Annual report 2019-2020
Local Healthwatch 
Healthwatch Dorset
Date of publication 
Monday, 29 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Health promotion
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Bournemouth University
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Cancer services
Diabetic medicine
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.