A guide to Audiology Services and Hearing Aid provision in the City of London

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Summary of report content

Healthwatch City of London have produced a guide to Audiology Services and hearing aid provision in the City of London. The guide clarifies to the public that anyone who has hearing loss and lives in the UK can access NHS hearing aids free of charge - even the spare batteries are free. People can also access hearing aids via private providers, which can be smaller and have more advanced features.

If people want to buy hearing aids privately, and not have NHS-funded ones, they can directly go to any local audiology provider. The report provides a list of private local providers and their contact details. The report also explains that should people want to access the aids via NHS, they should visit their GP first. There are details of four providers who have a contract with the City & Hackney Clinical Commissioning Group authorising them to supply NHS hearing aids at no cost if people have been referred by a GP.

There are three case studies which highlight how patients access hearing aids and their experience of using them.

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General details

Report title 
A guide to Audiology Services and Hearing Aid provision in the City of London
Local Healthwatch 
Healthwatch City of London
Date of publication 
Monday, 9 August, 2021
Date evidence capture began 
Thursday, 12 August, 2021
Date evidence capture finished 
Thursday, 12 August, 2021
Key themes 
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.