Greenhill Manor Residents Association

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Summary of report content

On 20th May 2019, Healthwatch Harrow visited the Greenhill Manor Residents Association and heard from 22 people about their experiences of services, what matters most to them and how communication and engagement across services could be improved.

They found that people are generally complimentary about a broad range of services but some cited inconsistencies in GP services. Some people said the lack of funding and provision of services has resulted in a lack of support, for service users, families and carers. People felt that communication and information could be easily improved as well as greater levels of learning across boundaries. Generally, people preferred to see someone they knew but were happy to be seen by any professional if urgent. It was more important to get an appointment at a time that suited them.

The report did not make any recommendations.

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General details

Report title 
Greenhill Manor Residents Association
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Monday, 20 May, 2019
Date evidence capture began 
Friday, 29 November, 2019
Date evidence capture finished 
Friday, 29 November, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Information providing
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Secondary care services 
Acute services with overnight beds
Social care services 
Adult social care
Respite care
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.