Summary of report content
Healthwatch Warwickshire undertook a mystery shopping exercise to assess information on GP websites. They visited 34 websites during February and March 2022.
Of all the websites visited
- Nearly all had opening hours on the homepage or within a couple of clicks
- Over half had guidance on alternative NHS services
- Over seven in ten had clear information on different ways to contact the surgery
- Over two thirds had clear information on ways to book an appointment and over half about the ways an appointment could take place
- Nearly half had no way to change the display or language
- Over half had no or unclear information about out of hours or extended hours services
- Over half had limited information about Covid-19
- Nearly seven in ten had no local pharmacy information
- Over three in five had no or unclear information about sharing feedback about the surgery
- Nearly four in five had no or limited information about staff members
- Just under two thirds had no or limited information about PPGs
The report concludes with suggestions for the content, layout and functionality of a good GP website.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.