Summary of report content
Healthwatch Greenwich decided to undertake a mystery shopping exercise to measure the waiting time to speak to someone at each GP surgery in the Royal Borough of Greenwich.
Overall, call waiting times were short. Across all practices, the call waiting time range was from 1 minute to 36 minutes (not including uncontactable practices) Overall average waiting time across all practices is 6 minutes .
Two practices were uncontactable. One practice was uncontactable via telephone • One (recently merged) practice was uncontactable as the number did not divert to the new practice number.
The report contains four recommendations.