Summary of report contentDuring September 2017, Healthwatch Middlesbrough visited 41 GP practices across South Tees to provide practices with updated contact details and information leaflets. The visits were also used as an opportunity to identify what information was made available to patients in waiting rooms, what methods of communication were being used, and how patients with hearing loss were able to book appointments. Practices had been given the new Healthwatch material and had been made aware of the visits but the majority of frontline staff were not expecting the Healthwatch representatives and few practices were displaying Healthwatch information. The report states that there were 9 GP Practices who had a text service or text to talk interpreting system to enable patients with hearing loss to book appointments independently, although it was noted that in other practices their were online bookings available, or options for carers/ relatives to make bookings on a patients behalf. The report noted that Healthwatch recommend that they build a closer working relationship with Practices and also outlined their desire to be more involved with Patient Participation Groups to facilitate better information sharing. The next steps for this project are to continue to look into issues faced by patients with hearing loss and also to follow up with all GP practices over the following 12 months, with an additional request that all promotional material for Healthwatch and the Independent Care Advocacy service is displayed in a visible and accessible area for patients.
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GP Practice visits
Healthwatch Redcar & Cleveland
Date of publication
Thursday, 11 January, 2018
Date evidence capture began
Friday, 1 September, 2017
Date evidence capture finished
Saturday, 30 September, 2017
Type of report
Communication between staff and patients
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other local Healthwatch
If this work has been done in partnership, who is the partner?
As of 1 April 2017 Healthwatch Middlesbrough and Healthwatch Redcar & Cleveland were jointly commissioned to deliver Healthwatch South Tees. This work appears to have been carried out as a result of this joint commissioning.
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?