GP perspectives on supporting patients with mental health in Bury

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Summary of report content

As part of Healthwatch Bury’s (HWB) Mental Health project in 2017/18, they asked GPs to complete a short survey regarding their experiences with supporting patients with mental health. Following agreement via each GP sector meeting, an online survey was sent out to all the GP practices across Bury. Eight GPs responded to the survey. Healthwatch Bury conclude that it is important to understand the needs of GPs and primary care services. The comments received from GPs mirror a lot of service user views and needs and the feedback highlights the need to improve available mental health information and training. A lack of timely access to secondary care service is seen as a blockage and a frustration for both GPs and service users. The report makes 3 recommendations: to develop a structured package of mental health training for GPs and healthcare staff that supports their on-going development; to provide information about services available in local communities to all healthcare staff; and for commissioners and GP practices to strengthen ties with local mental health groups. There are no provider responses contained within the report.

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General details

Report title 
GP perspectives on supporting patients with mental health in Bury
Local Healthwatch 
Healthwatch Bury
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Engagement
Health promotion
Quality of staffing
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-6894

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
8
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.