Summary of report content
The Charter sets out a simple 9 point plan for NHS organsiations to consider in order to improve the ways in which they go about gathering feedback and views form patients and the public and involving people.
Whilst this was produced in 2013 the Charter has become a cornerstone of our conversations with NHS organisations and has been included in local NHS plans.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.