Good Engagement Charter

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Summary of report content

The Charter sets out a simple 9 point plan for NHS organsiations to consider in order to improve the ways in which they go about gathering feedback and views form patients and the public and involving people.

Whilst this was produced in 2013 the Charter has become a cornerstone of our conversations with NHS organisations and has been included in local NHS plans.


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General details

Report title 
Good Engagement Charter
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Sunday, 3 November, 2013
Type of report 
Key themes 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.