Follow-up appointments engagement report- West Yorkshire and Harrogate

Download (PDF 753KB)

Summary of report content

Would you like to look at:

General details

Report title 
Follow-up appointments engagement report- West Yorkshire and Harrogate
Local Healthwatch 
Healthwatch Bradford
Date of publication 
Saturday, 1 April, 2017
Date evidence capture began 
Monday, 6 March, 2017
Date evidence capture finished 
Monday, 27 March, 2017
Type of report 
Report
Key themes 
Administration
Booking appointments
Healthwatch reference number 
Rep-1196

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Healthwatch Caderdale, Healthwatch Kirklees, Healthwatch Leeds, Healthwatch North Yorkshire and Healthwatch Wakefield
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Appointments

Details of people who shared their views

Number of people who shared their views 
502
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.