Focus on neurological services

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Summary of report content

Healthwatch Kent held a second meeting with patients, professionals and carers to discuss their experiences of neurological services in East Kent. The report aimed to identify any changes that have been made since the last organised meeting. The report states that patients continue to be given little information following discharge from neurological services and patients would like to be involved in decisions about product changes. Since the last meeting, a lead neurological service is being appointed to encourage consistency throughout the services, and that a Physical Disability Forum has been introduced to support those who have experienced long delays for wheelchairs and repairs. The report explained the next steps in their work to improve neurological services in East Kent. These included: a strategic overview with the East Kent Hospitals and their commissioner; seek clarity about patient pathways for commissioners; obtain an update on the plans for a central information database; review of referring to voluntary organisations; and introduce patient forums for neurology and rehabilitation.

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General details

Report title 
Focus on neurological services
Local Healthwatch 
Healthwatch Kent
Date of publication 
Thursday, 1 November, 2018
Type of report 
Key themes 
Continuity of care
Information providing
Public involvement
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Focus group
How was the information collected? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.