Focus on the deaf community in Medway

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Summary of report content

Healthwatch Medway wanted to understand the experiences of the deaf community in Medway.  They spoke to 40 people.

Deaf people felt frustrated about accessing services as it could take a long time to get an appointment with an interpreter.  Appointments were cancelled at the last minute or interpreters couldn’t stay for the whole length of the session. At A&E, deaf people had to wait a very long time to be seen with an interpreter.

The report makes seven recommendations about improving access to interpreters and training primary care staff and dentists in basic BSL.

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General details

Report title 
Focus on the deaf community in Medway
Local Healthwatch 
Healthwatch Medway
Date of publication 
Monday, 26 April, 2021
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Monday, 16 March, 2020
Key themes 
Communication between staff and patients
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Deliberative event
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.