Summary of report content
Healthwatch Medway wanted to understand the experiences of the deaf community in Medway. They spoke to 40 people.
Deaf people felt frustrated about accessing services as it could take a long time to get an appointment with an interpreter. Appointments were cancelled at the last minute or interpreters couldn’t stay for the whole length of the session. At A&E, deaf people had to wait a very long time to be seen with an interpreter.
The report makes seven recommendations about improving access to interpreters and training primary care staff and dentists in basic BSL.