Feedback report Southport and Ormskirk Hospital NHS Trust: Southport and Formby District General Hospital

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Summary of report content

This report details the feedback which patients, family and visitors have shared with Healthwatch Sefton about Southport and Formby District General Hospital (Southport & Ormskirk Hospital NHS Trust). The majority of the feedback we receive is through local engagement and outreach activities. This report provides a snapshot of the feedback provided between June 2017 – June 2018. During this period Healthwatch Sefton received 119 completed reviews relating to the Trust. The main areas of feedback related to treatment and care, access to services, facilities/surroundings, staff communication and administration. In addition, there was feedback shared relating to the volunteers who work on the reception desk, with feedback focussing on how they support patients. We would welcome the feedback being shared with the volunteers to show what a positive impact they have in supporting patients and improving the overall experience of people accessing services at the Trust.

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General details

Report title 
Feedback report Southport and Ormskirk Hospital NHS Trust: Southport and Formby District General Hospital
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Sunday, 1 July, 2018
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Sunday, 1 July, 2018
Type of report 
Report
Key themes 
Administration
Building and facilities
Communication between staff and patients
Quality of care
Quality of treatment
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-7247

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
119
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.