Feedback report Southport and Ormskirk Hospital NHS Trust: Southport and Formby District General HospitalDownload (PDF 1.25MB)
Summary of report contentThis report details the feedback which patients, family and visitors have shared with Healthwatch Sefton about Southport and Formby District General Hospital (Southport & Ormskirk Hospital NHS Trust). The majority of the feedback we receive is through local engagement and outreach activities. This report provides a snapshot of the feedback provided between June 2017 – June 2018. During this period Healthwatch Sefton received 119 completed reviews relating to the Trust. The main areas of feedback related to treatment and care, access to services, facilities/surroundings, staff communication and administration. In addition, there was feedback shared relating to the volunteers who work on the reception desk, with feedback focussing on how they support patients. We would welcome the feedback being shared with the volunteers to show what a positive impact they have in supporting patients and improving the overall experience of people accessing services at the Trust.
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Feedback report Southport and Ormskirk Hospital NHS Trust: Southport and Formby District General Hospital
Date of publication
Sunday, 1 July, 2018
Date evidence capture began
Thursday, 1 June, 2017
Date evidence capture finished
Sunday, 1 July, 2018
Type of report
Building and facilities
Communication between staff and patients
Quality of care
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?