February 2021 Intelligence Report

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Summary of report content

Healthwatch North Lincolnshire report on trends in feedback received in February 2021.  The report features a set of all the feedback they received, and a brief thematic and service analysis.

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General details

Report title 
February 2021 Intelligence Report
Local Healthwatch 
Healthwatch North Lincolnshire
Date of publication 
Thursday, 27 May, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Sunday, 28 February, 2021
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Pain management clinics

Details of people who shared their views

Number of people who shared their views 
21
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.