Summary of report content
This report contains the key messages and themes that Healthwatch Greenwich gathered from the responses from 390 local people in February 2021. They are:
- COVID-19 Vaccination – most report a very positive experience of getting vaccinated, however, issues around access remain for home-bound patients, for those who wanted to rearrange a missed appointment, and for those who were in the priority list but hadn’t been contacted.
- GP services – there were mixed sentiments about accessing GP services – some felt staff were kind and helpful, while others described their interaction lacking empathy. GPs were often not willing to listen to more than one health concern; it was difficult to get through on the phone- as a result some gave up after waiting for prolonged periods; new patients faced difficulties when registering with a practice; it was challenging for some to access digital care due to lack of digital skills or confidence; access to repeat prescriptions, blood tests ands timely referrals have also been an issue for people.
- Other services - people have also reported facing access issues with physiotherapy, adult social care services for the vulnerable, and access to routine NHS dentistry. Relatives of loved ones in a number of elderly care homes gave positive feedback in regard to the quality of care provided by staff.
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February 2021 Feedback Report
Date of publication
Thursday, 11 March, 2021
Date evidence capture began
Monday, 1 February, 2021
Date evidence capture finished
Sunday, 28 February, 2021
Communication between staff and patients
Digitalisation of services
Quality of care
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?