Falls prevention and social isolation

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Summary of report content

In 2019, the public voted for the topic of ‘Prevention’. Following consultation with the local public health team, Healthwatch Hertfordshire asked if there was a particular area of health prevention that they would like more public opinion on. From this, Falls Prevention & Social Isolation was highlighted as a specific area to focus on. They created a survey to which 172 people responded.

A high proportion of people in the over 65 age bracket are worried to some degree of falling and the implications of what that would mean. Although falls are reported to be happening at home and in the community, there is a higher percentage that occur at home.

There are lots of services available to help members of the community in the prevention of falls, but a lot of services are not known by the public until they experience a fall (and even then people may not be aware of the all the services available to help them). This highlighted the need for more promotion and awareness of services at the prevention stage.

Healthwatch also spoke to the community falls prevention service who outlined how they support people who have had a fall or people may be worried about a fall. Of all the people that get a referral to the service, there is approximately a 50 % uptake. This highlights a need for the public to have more awareness on this subject and what can be put in place to help them, for example, things to be placed in their home and eliminating things that increase the risk of a fall occurring.

The report contains seven recommendations about better promotion of home safety checks and other services that could prevent falls, development of a simple self-assessment of hazards in the home and garden, better awareness around medication that protects your bones, promote exercises and online information and targeting people with dementia who are socially isolated and at further risk of falls.


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General details

Report title 
Falls prevention and social isolation
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Thursday, 29 April, 2021
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Monday, 16 March, 2020
Key themes 
Communication between staff and patients
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
65-85 years
85 +
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.