Exploring the local impact of the Covid 19 pandemic: focus group with Church Street Library English Speaking Group

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Summary of report content

Healthwatch Central West London has been working to reach people in Westminster and Kensington & Chelsea who are under-represented in conversations about health and social care. They conducted a focus group in December 2020 with seven members of the Church Street Library English Speaking Group, a local community group in the City of Westminster. The group provides help, guidance and classes for people who have English as an additional language or who do not speak English.

The focus group took place at the beginning of the Covid-19 vaccine programme.  Participants in were therefore keen to discuss the vaccines, their safety, and their rollout. In general, participants expressed a wariness over the safety of the vaccines, as a result of the speed with which they had been developed. They told us about the prevalence of misinformation concerning the vaccine and other aspects of COVID-19 mitigation strategies.

It is important that health and social care providers tackle this misinformation, to ensure that vaccine take-up is high across all communities. Health and social care services are in a good position to do this: many participants said that the NHS is their most trusted source of news relating to the pandemic

The accessibility of health services remains a pressing issue. People felt that digital-only systems are not adequate. They highlighted the importance of ensuring services are accessible to those who have English as an additional language, and to those who do not speak English. Particularly during the current pandemic, making sure that all information is widely available and accessible is vital for both public health and for individuals.

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General details

Report title 
Exploring the local impact of the Covid 19 pandemic: focus group with Church Street Library English Speaking Group
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Key themes 
Cleanliness hygiene and infection control
Digitalisation of services
Health inequalities
Health protection
Information providing
Interpreters
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.