Experinces of Accessing Mental Health Services (IAPT), Stockton on Tees, Redcar and Cleveland, Middlesborough

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Summary of report content

A qualitative research project was carried out in August 2016 by Healthwatch Stockton-on-Tees, Healthwatch Redcar and Cleveland and Healthwatch Middlesbrough which involved a questionnaire being created from prior research investigating Mental Health Services. A total of 44 participants completed the questionnaire It had been brought to the attention of Healthwatch that the number of referrals made via GPs in the Middlesbrough, Stockton-on-Tees and Redcar & Cleveland areas was declining, causing concern for patients who are requiring these services. In addition to this there have been a number of changes to mental health services in the area with Tees, Esk and Wear Valley no longer providing Improving Access to Psychological Therapies (IAPT) services in the Tees area. This is believed to be causing an increase in waiting times for the other IAPT service providers as they take the strain of the changes. An online link was generated and advertised on the Healthwatch website, Facebook and Twitter pages. In addition to this, paper copies were sent to various mental health organisations and the local hospitals. After participants had completed and returned the questionnaire a thematic analysis was undertaken to discover emerging patterns. Any themes or gaps found in the data formed the basis of the questions for some focus groups. Participants were recruited for a focus group through various methods, such as being invited through the Healthwatch social media pages, the Healthwatch newsletter, Healthwatch annual event and through other organisations who attended a recent event. Participants had the choice of focus groups in two locations and were asked to attend one. The focus groups lasted approximately two hours each. Recommendations included A need for improvement in consistency and continuity of appointments A need to reduce waiting times Promotion of local groups and classes A new ‘middle of the road’ service such as a drop in Additional carer support A more person-centred approach

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General details

Report title 
Experinces of Accessing Mental Health Services (IAPT), Stockton on Tees, Redcar and Cleveland, Middlesborough
Local Healthwatch 
Healthwatch Redcar & Cleveland
Date of publication 
Monday, 1 August, 2016
Date evidence capture began 
Monday, 1 August, 2016
Date evidence capture finished 
Monday, 1 August, 2016
Type of report 
Service evaluation
Key themes 
Booking appointments
Continuity of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
Website Feedback

Details of health and care services included in the report

Mental health services 
Mental health crisis service
Mental health recovery service
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.