Experiences of NHS and social care service in Kingston before and during the Coronavirus pandemic: snapshot report #1
Download (PDF 771KB)Summary of report content
Healthwatch Kingston compared experiences of NHS and social care services prior to and during the Coronavirus pandemic. They gathered the views of 272 people.
The report found that satisfaction with the level of service received from health and social care services have not drastically changed considering the crisis. Kingston Hospital’s response to COVID-19 was praised. People spoke of easy access to care and good follow-ups.
There was a mixed picture of access to GP services. Many people said they were unable to get through on the phone and found it difficult to make appointments. Once they got appointments, most felt the care they received was adequate.
All comments and experiences of the local Kingston Stronger Together response were positive. Vulnerable people appreciated being called and several people expressed gratitude for food parcels.
Most comments regarding pharmacies were positive, saying staff were helpful and that measures had been put in place to protect staff and customers.
Feedback about mental health services was mainly negative. People said that they felt they had been left with no support and experienced longer waits for assessments.
Many people expressed frustration at not being able to access dental services due to most surgeries being closed and not offering a telephone service.
There were no recommendations.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.