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Summary of report content

Healthwatch Kingston compared experiences of NHS and social care services prior to and during the Coronavirus pandemic.  They gathered the views of 272 people.

The report found that satisfaction with the level of service received from health and social care services have not drastically changed considering the crisis. Kingston Hospital’s response to COVID-19 was praised. People spoke of easy access to care and good follow-ups.

There was a mixed picture of access to GP services. Many people said they were unable to get through on the phone and found it difficult to make appointments. Once they got appointments, most felt the care they received was adequate.

All comments and experiences of the local Kingston Stronger Together response were positive. Vulnerable people appreciated being called and several people expressed gratitude for food parcels.

Most comments regarding pharmacies were positive, saying staff were helpful and that measures had been put in place to protect staff and customers.

Feedback about mental health services was mainly negative.  People said that they felt they had been left with no support and experienced longer waits for assessments.

Many people expressed frustration at not being able to access dental services due to most surgeries being closed and not offering a telephone service.

There were no recommendations.  

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20200617_Kingston-upon-Thanes_Experiences of NHS and social care services in Kingston before and during the Coronavirus pandemic Snapshot report n1.pdf