Experiences of NHS and social care service in Kingston before and during the Coronavirus pandemic: snapshot report #1

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General details

Report title 
Experiences of NHS and social care service in Kingston before and during the Coronavirus pandemic: snapshot report #1
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Wednesday, 17 June, 2020
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Monday, 15 June, 2020
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7569

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Inpatient care
Outpatients
Psychiatry/mental health (hospital services)
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Community services 
Other
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
272
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.