Experiences of hospital discharge in East Sussex

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Summary of report content

Between February and April 2021, Healthwatch East Sussex ran a web-based survey to gather experiences of anyone living in East Sussex who had been discharged as an inpatient from hospital between December 2020 and the end of April 2021. 36 people took the time to share their experiences of hospital discharge.

The goal was to understand how hospital discharge was functioning during the third national COVID-19 lockdown.  They focused their questions on capturing feedback on four themes:

  1. Positive aspects of the experience and those people felt could be improved
  2. Whether people received all the information and support they needed
  3. If people had any outstanding concerns
  4. Anything people still needed help or support with

This report provides a brief summary of the key themes identified in the responses to the survey. 

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General details

Report title 
Experiences of hospital discharge in East Sussex
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Thursday, 26 August, 2021
Date evidence capture began 
Monday, 1 February, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Administration
Communication between staff and patients
Continuity of care
Discharge
Holistic support
Information providing
Integration of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Healthwatch England
Primary research method used 
Survey

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
36
Age group 
18-24 years
25-64 years
65-85 years
Does the information include public's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.