The experiences of homeless people using health services in CroydonDownload (PDF 590KB)
Summary of report contentIn February 2018, Healthwatch Croydon carried out a project to look at the experiences of homeless people using local health services. Healthwatch Croydon were told about GPs refusing to register customers who reside at the hostel, and that this issue had persisted for several years with BME customers in particular. Customers also told us about barriers to registration, barriers accessing healthcare, and not being referred to appropriate services or receiving equitable treatment. Healthwatch Croydon delivered five sessions of outreach over two weeks at locations run by Evolve Croydon services. In addition, staff across five of the hostels supported customers to fill out the survey for a further week. They spoke to 78 customers in total, which represents 27% of homeless people in Evolve accommodation in Croydon. Healthwatch Croydon worked with two compatible styles of survey, a short version of two questions and a longer version of seven, depending on the situation of the customer at the time of the outreach session. Some customers answered the survey in part. Key findings highlight issues in the following areas: registration, access, being listened to, involvement in decision making, and choice.
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The experiences of homeless people using health services in Croydon
Date of publication
Thursday, 1 February, 2018
Date evidence capture began
Wednesday, 1 November, 2017
Date evidence capture finished
Thursday, 30 November, 2017
Type of report
Lifestyle and wellbeing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?