Experience of services: Q4 2018/19

Download (PDF 1.26MB)

Summary of report content

Healthwatch Hackney reviewed data from 1st January 2019 to 31st March 2019 about health and care services in Hackney. They engaged 279 people.

They found that people reported most on information provision, carer and involvement, administration, booking appointments, medication, waiting times, quality of care and staff attitudes. 80% of people felt positively about the general quality of care and the empathy from staff.

No recommendations were made in this report. 

Would you like to look at:

General details

Report title 
Experience of services: Q4 2018/19
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Monday, 8 April, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Information providing
Medication
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4924

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Baby clinic
Dentist (non-hospital)
GP practice
Secondary care services 
General surgery
Maternity
Obstetrics & gynaecology
Social care services 
Children services
Extra care housing services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
279
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.