The experience of people admitted to psychiatric wards at Prospect Park Hospital in Berkshire

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Summary of report content

This report presents findings of a unique patient experience project. For the first time, all six local Healthwatch in Berkshire worked together, to visit and capture views of people staying as inpatients at Prospect Park Hospital in Reading, run by the county’s main mental health provider, Berkshire Healthcare NHS Foundation Trust (BHFT). The six Healthwatch used their statutory Enter and View function to jointly request and obtain prior agreement of Berkshire Healthcare NHS Foundation Trust to visit. Healthwatch teams asked patients to complete an anonymous survey and/or to take part in one-to-one or group conversations. The six Healthwatch spoke to 41 adults (24 female, 17 male), a mix of voluntary or ‘sectioned’ inpatients, completed surveys, plus eight people took part in a group talk. The main findings included: 81% of people (29 out of 36) said they felt hospital staff treated them with dignity and respect; 80% of people (32 out of 40) said they had not been given a date for their discharge from hospital; 75% of people (30 out of 40) said they took part in activities at the hospital; 69% of people (27 out of 39) said they had been told about their right to have an independent mental health advocate (IMHA); 67% of people (27 out of 41) said they had been in contact with a community service before coming into hospital; 62% (24 out of 39) people said they had not had their care and treatment plan explained to them in hospital. The report contains 10 recommendations, and includes a formal response joint response from Berkshire Healthcare NHS Foundation Trust and CCGs.

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General details

Report title 
The experience of people admitted to psychiatric wards at Prospect Park Hospital in Berkshire
Local Healthwatch 
Healthwatch Bracknell Forest
Healthwatch Reading
Healthwatch Slough
Healthwatch West Berkshire
Healthwatch Windsor, Ascot & Maidenhead
Healthwatch Wokingham
Date of publication 
Sunday, 29 October, 2017
Date evidence capture began 
Monday, 23 October, 2017
Date evidence capture finished 
Sunday, 29 October, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Discharge
Health inequalities
Healthwatch reference number 
Rep-5848

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Healthwatch Bracknell Forest; Healthwatch Reading; Healthwatch Slough; Healthwatch West Berkshire; Healthwatch Windsor, Ascot and Maidenhead; Healthwatch Wokingham Borough
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Mental health services 
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
41
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.