The experience of people admitted to psychiatric wards at Prospect Park Hospital in BerkshireDownload (PDF 437KB)
Summary of report contentThis report presents findings of a unique patient experience project. For the first time, all six local Healthwatch in Berkshire worked together, to visit and capture views of people staying as inpatients at Prospect Park Hospital in Reading, run by the county’s main mental health provider, Berkshire Healthcare NHS Foundation Trust (BHFT). The six Healthwatch used their statutory Enter and View function to jointly request and obtain prior agreement of Berkshire Healthcare NHS Foundation Trust to visit. Healthwatch teams asked patients to complete an anonymous survey and/or to take part in one-to-one or group conversations. The six Healthwatch spoke to 41 adults (24 female, 17 male), a mix of voluntary or ‘sectioned’ inpatients, completed surveys, plus eight people took part in a group talk. The main findings included: 81% of people (29 out of 36) said they felt hospital staff treated them with dignity and respect; 80% of people (32 out of 40) said they had not been given a date for their discharge from hospital; 75% of people (30 out of 40) said they took part in activities at the hospital; 69% of people (27 out of 39) said they had been told about their right to have an independent mental health advocate (IMHA); 67% of people (27 out of 41) said they had been in contact with a community service before coming into hospital; 62% (24 out of 39) people said they had not had their care and treatment plan explained to them in hospital. The report contains 10 recommendations, and includes a formal response joint response from Berkshire Healthcare NHS Foundation Trust and CCGs.
Would you like to look at:
The experience of people admitted to psychiatric wards at Prospect Park Hospital in Berkshire
Healthwatch Bracknell Forest
Healthwatch West Berkshire
Healthwatch Windsor, Ascot & Maidenhead
Date of publication
Sunday, 29 October, 2017
Date evidence capture began
Monday, 23 October, 2017
Date evidence capture finished
Sunday, 29 October, 2017
Type of report
Enter and view
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Healthwatch Bracknell Forest; Healthwatch Reading; Healthwatch Slough; Healthwatch West Berkshire; Healthwatch Windsor, Ascot and Maidenhead; Healthwatch Wokingham Borough
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Psychiatry / mental health (other services)
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?