Experience of patient with sight impairment attending a hospital appointment

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Summary of report content

A report by Healthwatch Kent in partnership with the Kent Association for the Blind on the experience of visually impaired people booking appointments in West Kent. The report covers: access, booking appointments, building and facilities, communication between staff and patients, information providing, quality of staffing, service delivery organisation and staffing and staff attitudes.

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General details

Report title 
Experience of patient with sight impairment attending a hospital appointment
Local Healthwatch 
Healthwatch Kent
Date of publication 
Friday, 23 November, 2018
Date evidence capture began 
Monday, 2 July, 2018
Date evidence capture finished 
Monday, 2 July, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Information providing
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

If this work has been done in partnership, who is the partner? 
Kent Association for the Blind
Primary research method used 
How was the information collected? 
Visit to provider

Details of people who shared their views

Number of people who shared their views 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.