This report is based on the experiences of 220 people. Feedback was obtained using a variety of sources, such as general feedback to Healthwatch Harrow and social media.
Findings suggest that most people who accessed care at Northwick Park Hospital received good quality, compassionate treatment and care. Key issues raised were the levels of communication and carer involvement.
Overall, feedback was 59% positive. Around two thirds of experiences (60%) reflect good levels of user involvement and support, while sentiment on quality and empathy was broadly positive (72%). On service access, half of comments (50%) are negative overall.
Feedback about A&E suggests good quality, compassionate treatment and care, with general satisfaction on waiting times, communication and involvement.
Feedback suggests experiences of clinical treatment and nursing care are broadly positive overall. On reception, feedback is noticeably negative overall, with satisfaction at just 41%.
The Experience of Northwick Park Hospital
Date of publication
Wednesday, 28 April, 2021
Date evidence capture began
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Continuity of care
Integration of services
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Other information of note about this report
Primary research method used
Secondary care services
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Urgent and emergency care services
Conditions or diseases
Fertility, pregnancy and childbirth
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
What was the main sentiment of the people who shared their views?