Summary of report content
Healthwatch Harrow collected 233 people's experiences relating to Northwick Park Hospital during January to December 2020.
The report found that there were mixed experiences relating to satisfaction, access and quality. Acute care had many positive experiences (89%). Maternity care had a mixed satisfaction rating.
No recommendations were made in this report.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.