The Experience of Northwick Park Hospital

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Summary of report content

Healthwatch Harrow collected 233 people's experiences relating to Northwick Park Hospital during January to December 2020.

The report found that there were mixed experiences relating to satisfaction, access and quality. Acute care had many positive experiences (89%). Maternity care had a mixed satisfaction rating. 

No recommendations were made in this report. 

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Report 
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General details

Report title 
The Experience of Northwick Park Hospital
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 28 January, 2021
Date evidence capture began 
Wednesday, 1 January, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Diagnosis
Discharge
Information providing
Quality of patient transport
Referrals
Service delivery organisation and staffing
Staff attitudes
Support
Healthwatch reference number 
Rep-8061

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
Social Media
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
General surgery
Inpatient care
Maternity
Outpatients
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
233
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.