Experience of Northwick Park Hospital

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General details

Report title 
Experience of Northwick Park Hospital
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 11 April, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Communication between staff and patients
Diagnosis
Discharge
Engagement
Information providing
Quality of care
Quality of patient transport
Quality of treatment
Staff attitudes
Support
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-4852

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Focus group
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Appointments
Cardiology
Dentistry
Ear, nose and throat
General surgery
Inpatient care
Maternity
Neurology
Orthopaedics
Physiotherapy
Rheumatology
Urology
Accident & emergency
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
382
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.