The experience of Health, Care and Community Services

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Summary of report content

Healthwatch Harrow engaged with 555 people to collect their experiences of health and social care during October 2021 to December 2020. 

The report found that people feel more positive about services, information, quality and access during this period compared to previous quarters. The majority of feedback related to primary care services including GPs and dentists. People reported relatively mixed experiences with GPs, but were more positive about dentistry services. 68% of people had negative experiences of diagnosis and testing, although treatment experiences were more positive. 

No recommendations were made in this report. 

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General details

Report title 
The experience of Health, Care and Community Services
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Monday, 15 February, 2021
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Thursday, 31 December, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Diagnosis
Information providing
Quality of appointment
Quality of care
Referrals
Support
Healthwatch reference number 
Rep-8060

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
Social Media
Outreach
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Outpatients
Mental health services 
Community mental health team (CMHT)
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
555
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.