Evaluation of Sexual Abuse and Assault Support Services in Norfolk and Waveney

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Summary of report content

In Autumn 2019 Healthwatch Norfolk were commissioned by the Domestic Abuse and Sexual Violence Network and funded by the National Lottery Awards for All programme to undertake a qualitative evaluation of sexual abuse or assault support services available in Norfolk.

Healthwatch Norfolk surveyed local service providers to gain an understanding of the services they provide, their response to service user feedback and the changes made during the COVID-19 pandemic.

Responses were received from 24 organisations, 10 of which did not provide any relevant services. 4 other services were identified during the research, giving a total of 18 organisations responding, some of which respondent more than twice, reflecting different elements of service provision.

The report details 8 recommendations.

  1. Information regarding agencies available should be kept geographically relevant and up to date.
  2. The CCG and Council should ensure commissioned services are publicised on all relevant websites.
  3. Website information regarding sexual abuse and assault support should be reviewed on an ongoing basis.
  4. Commissioned services should work to raise their profiles in the public domain, including exploring Search Engine Optimisation.
  5. Commissioned services should work more closely together.
  6. Organisations should collaborate where possible.
  7. Commissioners should explore ways in which services could be commissioned for longer periods.
  8. Healthwatch Norfolk should undertake further work on this topic.

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General details

Report title 
Evaluation of Sexual Abuse and Assault Support Services in Norfolk and Waveney
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Wednesday, 31 March, 2021
Key themes 
Holistic support
Information providing
Integration of services

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Domestic Abuse and Sexual Violence Network
Primary research method used 

Details of health and care services included in the report

Mental health services 
Victim support
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.