Summary of report contentHealthwatch North East Lincolnshire carried out 3 separate enter and view visits to St Hugh’s Hospital during May and July 2017. During the 3 visits a total of 12 people were engaged with. Summary of findings from the report include those below: • All communal areas and corridors were clean and welcoming with no obstructions evident. • Individual rooms were well laid out meeting patient and visitor needs. • Food provided was appreciated by all that we spoke to. • All call bells were placed within the reach of the patient and patients spoke positively about prompt response times. • Patients spoke positively about the quality of care provided but privacy should be respected when dealing with medical care needs. 2 recommendations were made to the service, these were: • The wording of the instruction on the cupboard be amended to reflect the practice of keeping it locked when no one is at the nurse’s station. • Staff are mindful of the need to keep patient doors closed when dealing with their medical or nursing care requirements. The report was acknowledged by the service provider and response included within the report stated that the recommendations would be actioned.
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Enter and view:St Hughs Hospital, North East Lincolnshire
Healthwatch North East Lincolnshire
Date of publication
Friday, 7 July, 2017
Date evidence capture began
Friday, 5 May, 2017
Date evidence capture finished
Friday, 7 July, 2017
Type of report
Enter and view
Quality of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Types of long term conditions
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?