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Summary of report content

Healthwatch North East Lincolnshire carried out 3 separate enter and view visits to St Hugh’s Hospital during May and July 2017. During the 3 visits a total of 12 people were engaged with. Summary of findings from the report include those below: • All communal areas and corridors were clean and welcoming with no obstructions evident. • Individual rooms were well laid out meeting patient and visitor needs. • Food provided was appreciated by all that we spoke to. • All call bells were placed within the reach of the patient and patients spoke positively about prompt response times. • Patients spoke positively about the quality of care provided but privacy should be respected when dealing with medical care needs. 2 recommendations were made to the service, these were: • The wording of the instruction on the cupboard be amended to reflect the practice of keeping it locked when no one is at the nurse’s station. • Staff are mindful of the need to keep patient doors closed when dealing with their medical or nursing care requirements. The report was acknowledged by the service provider and response included within the report stated that the recommendations would be actioned.

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