Enter and view:St Hughs Hospital, North East Lincolnshire

Download (PDF 674KB)

Summary of report content

Healthwatch North East Lincolnshire carried out 3 separate enter and view visits to St Hugh’s Hospital during May and July 2017. During the 3 visits a total of 12 people were engaged with. Summary of findings from the report include those below: • All communal areas and corridors were clean and welcoming with no obstructions evident. • Individual rooms were well laid out meeting patient and visitor needs. • Food provided was appreciated by all that we spoke to. • All call bells were placed within the reach of the patient and patients spoke positively about prompt response times. • Patients spoke positively about the quality of care provided but privacy should be respected when dealing with medical care needs. 2 recommendations were made to the service, these were: • The wording of the instruction on the cupboard be amended to reflect the practice of keeping it locked when no one is at the nurse’s station. • Staff are mindful of the need to keep patient doors closed when dealing with their medical or nursing care requirements. The report was acknowledged by the service provider and response included within the report stated that the recommendations would be actioned.

Would you like to look at:

General details

Report title 
Enter and view:St Hughs Hospital, North East Lincolnshire
Local Healthwatch 
Healthwatch North East Lincolnshire
Date of publication 
Friday, 7 July, 2017
Date evidence capture began 
Friday, 5 May, 2017
Date evidence capture finished 
Friday, 7 July, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.