Enter and view: York House Residential Home

Download (PDF 938KB)

Summary of report content

Healthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Trafford visited York House Residential Home on 23rd May 2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform on the day of the visit, Healthwatch Trafford observed staff attending to residents in a pleasant and caring manner, they noted that lots of conversations were taking place between staff and residents. Staff Healthwatch Trafford spoke to told them that they were happy working at the home and felt supported by the management. Healthwatch Trafford were informed by staff that they knew the residents very well and enjoyed caring for them. The report includes 2 recommendations. These include consider providing identification badges for all members of staff. Review the process of ensuring that residents clothes are returned correctly.

Would you like to look at:

General details

Report title 
Enter and view: York House Residential Home
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Wednesday, 1 August, 2018
Date evidence capture began 
Wednesday, 23 May, 2018
Date evidence capture finished 
Wednesday, 23 May, 2018
Type of report 
Enter and view
Key themes 
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.