Summary of report contentHealthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Trafford visited York House Residential Home on 23rd May 2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform on the day of the visit, Healthwatch Trafford observed staff attending to residents in a pleasant and caring manner, they noted that lots of conversations were taking place between staff and residents. Staff Healthwatch Trafford spoke to told them that they were happy working at the home and felt supported by the management. Healthwatch Trafford were informed by staff that they knew the residents very well and enjoyed caring for them. The report includes 2 recommendations. These include consider providing identification badges for all members of staff. Review the process of ensuring that residents clothes are returned correctly.
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Enter and view: York House Residential Home
Date of publication
Wednesday, 1 August, 2018
Date evidence capture began
Wednesday, 23 May, 2018
Date evidence capture finished
Wednesday, 23 May, 2018
Type of report
Enter and view
Lifestyle and wellbeing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?