Enter and view: Wrekin Unit The Princess Royal Hospital, Shropshire

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Summary of report content

Aim: To assess the levels of confidence in maternity services and care following the Maternity Services review and reconfiguration. The visit was semi – announced with notification that a visit would take place within a certain timeframe but not the date and time of the visit. We were looking at maternity services pre and post birth. We spoke to two patients in the post-natal bays and three patients in the ante-natal clinic as well as two patients in the Day Assessment Unit. We also talked to the two midwives on duty on the MLU. All the patients we spoke to thought that the MLU had a calm, quiet and homely atmosphere. Most patients appreciated the comprehensive information pack, though one patient fount it easier to be told, rather than read, information. We were told by patients that most of the anti – natal and post – natal support provided by staff was good or very good. Patients also told us that waiting times for most appointments were minimal. All patients agreed that their privacy and dignity were respected by all staff. MLU staff said they had appropriate training, alongside staff from the CLU and other MLUs. Rotation of staff ensures that all staff are kept up - to - date. Staff were able to use an interpreting service and were able to meet the faith needs of patients. Recommendations: Action is taken to reduce the waiting times for patients to see a consultant. More trained staff are provided to run Parentcraft classes.

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General details

Report title 
Enter and view: Wrekin Unit The Princess Royal Hospital, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Wednesday, 5 October, 2016
Date evidence capture began 
Wednesday, 5 October, 2016
Date evidence capture finished 
Wednesday, 5 October, 2016
Type of report 
Enter and view
Report
Key themes 
Decor
Information providing
Service delivery organisation and staffing
Staff training
Support
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6341

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Baby clinic
Secondary care services 
Day care
Maternity
Social care services 
Assessment

Details about conditions and diseases

Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Midwives
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.