Enter and view: Woolston Mead

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Summary of report content

Healthwatch Sefton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sefton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Sefton visited Woolston Mead on Wednesday 21st February 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The issues raised by Healthwatch Sefton include: The registered manager left the premises not long after the Enter and View visit started and was unable to stay for the visit despite this being an announced visit. Members of the Enter and View team were not asked to sign in on arrival. Fire doors blocked with boxes. One fire door led to steep stairs which had an unlocked wooden half door across which then opened back into the fire door. Two communal bathrooms led into private bedrooms and the door opened up directly into their toilet area. There were 10 recommendations documented within the report.

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General details

Report title 
Enter and view: Woolston Mead
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Tuesday, 4 September, 2018
Date evidence capture began 
Wednesday, 21 February, 2018
Date evidence capture finished 
Wednesday, 21 February, 2018
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Health and safety
Information providing
Staff training
Healthwatch reference number 
Rep-7244

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.