Enter and view: Woodside, The Old Vicarage

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Summary of report content

Healthwatch Central Bedfordshire (HCB) conducted an announced Enter and View visit to the Woodside, a residential nursing care home, on 23rd April 2015. HWCB authorised representatives did not feel it appropriate, at the time of the visit, to speak with the residents at the care home owing to the stages of their dementia and their physical condition. In addition, the visit did not coincide with any relatives attending the home and representatives were therefore unable to talk to a relative and only talked to staff. The representatives found the home to be clean, warm, light and airy with a ‘neutral’ atmosphere, however, it felt very dated, both in respect of decoration and furnishings and appeared to be urgently in need of redecoration or refurbishment. Residents looked tidy, clean and well cared for, representatives saw no evidence of dignity not being respected. The menu appeared to be balanced and nutritious and mealtimes were suitable for the residents. Residents could also choose where to take their meals. There was clear evidence of social activities, with photographs of visiting entertainers displayed on the activities board. The residents were given the option of taking part in organised activities along with their relatives. All the staff were observed speaking to residents in a caring and personal matter. The staff appeared to be well trained and representatives were confident the residents were well cared for. This report highlights the good practice that was observed and recognises the amount of work being carried out by the team at Woodside to further improve the home for residents. HWCB made several recommendations; that the programme of redecoration and refurbishment continues, and that priority be given to improving lighting in the corridors of the home. That some form of identity badges for staff be arranged for the benefit of residents, relatives and visitors and recommended this be addressed as a matter of urgency. HWCB also recommended that the WC cubicles in bedrooms be removed as soon as possible to improve access for residents, particularly those with limited mobility (those needing hoists etc.) and they are replaced with a suitable alternative, such as commodes and a sluice room.

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General details

Report title 
Enter and view: Woodside, The Old Vicarage
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 23 April, 2015
Date evidence capture began 
Thursday, 23 April, 2015
Date evidence capture finished 
Thursday, 23 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.