Enter and view: Woodlea Care Home

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Summary of report content

On 17th March 2019, Healthwatch Doncaster undertook an Enter and View visit to the Woodlea care Home to build a picture of the quality and range of care provision in Doncaster from a resident’s perspective. Following the meeting of the Planning Group, the group decided that observation sheets would be used throughout the visit to capture the required information.

The home had 26 residents, 5 of whom have dementia. The report found that the home had a caring, homely atmosphere; interactions between staff and residents were very good; the environment was clean and tidy; an impressive inter-generational interaction had been developed with the nearby nursery. The home also had links with a GP practice that did a “ward round” weekly and a Mobile Care Monitoring system was in place in the home.

The report was overall very positive but made some small recommendations for further improvement: to make the resident’s toilets have contrasting colour toilet seats and dementia friendly signage on doors; to extend down the alarm cords to a few centimetres from floor level so they are accessible in the event of a fall; to untie the cords in the toilets. The providers responded to the recommendations by ordering contrasting coloured toilet seats and extending all the alarm cords

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General details

Report title 
Enter and view: Woodlea Care Home
Local Healthwatch 
Healthwatch Doncaster
Date of publication 
Sunday, 17 March, 2019
Date evidence capture began 
Friday, 24 May, 2019
Date evidence capture finished 
Friday, 24 May, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Quality of care
Quality of catering
Staff attitudes
Healthwatch reference number 
Rep-4577

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.