Enter and View: Woodlands Park Care Home

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Summary of report content

On 30th of April 2019, Healthwatch Bucks undertook an unscheduled Enter and View visit to Woodlands Park Care Home which provided nursing care for up to 25 people with dementia.

Healthwatch Bucks reported an excellent interaction between staff and residents where they treated each other as equals and chatted freely; residents were relaxed and comfortable in each other’s company and engaged in conversations; the home respected what everyone wanted to do including pictorial food menu which enabled the residents to choose what they wanted to eat; residents could move around the home as they pleased and rooms were well signed with pictures as well as words; the bedroom doors had personalised letter boxes and knockers; the home was bright with lots of windows and large communal rooms; personal confidentiality was maintained; the activities coordinator was very animated and ensured everyone was asked to join in an activity; staff were quick to help residents move or get up from chairs and also actively supported those who needed help to eat.

The report recommended the providers to put up weekly pictorial lunch menu in the dining room, next to the weekly pictorial activity schedule, for residents to view at any time and encourage residents who might be interested in getting involved in everyday activities such as laying tables and folding napkins. No response was provided by the service provider.

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General details

Report title 
Enter and View: Woodlands Park Care Home
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Thursday, 27 June, 2019
Date evidence capture began 
Tuesday, 30 April, 2019
Date evidence capture finished 
Tuesday, 30 April, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Engagement
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Healthwatch reference number 
Rep-4640

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
9
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.