Enter and view: Winters Park Residential Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Winters Park Residential Home, Cumbria, a privately owned residential home. The visit was conducted on21st June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The homw was well maitained and had nice well maintained gardens. Entrance to the home was secure and information was available. There were 41 beds in the home which is run by BUPA but some residents were funded by local authority. General acces to healthcare sevices was good. A District Nurse visits daily to see the residents and carry out any treatment. The manager told them that it was difficult to get a domiciliary visit from a dentist.The home also gets regular visits from an Optician and both Private and a NHS visit regularly. There were activities for the residents but at the time of the visit there was no activity coordinator. The home was in the process of employing one. Meal times were protected and all food was prepared on the premises. Residents were happy with the food provided.

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General details

Report title 
Enter and view: Winters Park Residential Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 21 June, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1353

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
GP practice
Health visitor
Optometry services
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
15
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.